By the end of 2009 we are able to report that in just eight years our little company had grown from 3 to 17 people, with an annual turnover approaching US$20M. Over that period we have put together tailormade trips for over 35,000 people.
We know from feedback that a reasonable proportion of those guests were blown away by their experiences. Given that many of our new customers come to us through personal referral, we can safely assume that an even greater proportion of our guests are more than satisified with the service that we have provided to them.
At the other extreme, to date we have never been sued by a customer for anything, long may that remain the case.