The safari experts
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of a trip is a rare and usually an unfortunate event, but one for which we have all the necessary procedures in place.

Whilst we often encourage guests to book their trips as early as they can, long lead times do inevitably increase the chances of cancellation.

Unfortunately we are obliged to pass on substantial cancellation charges, which increase the closer to departure date ...

00 to 29 days : 100%
30 to 59 days : 50%
60+ days : 25%

Note that certain items like gorilla and chimp permits are 100% non refundable, as shown on your paperwork.

The most common reason for cancellation is ill-health amongst those travelling or their close relatives. Under these circumstances charges can usually be claimed back from your travel insurance.

In instances where costs cannot be claimed on insurance then the best option is often to re-book the trip for alternate dates, in which case many suppliers may waive the charges and we simply need to apply an amendment fee.

Please note that the part of the trip which represents the booking commission paid to us by the suppliers, usually around 15-20%, will rarely be refundable since we will have already incurred the vast majority of our costs by this point.

More detailed information can be found in our terms and conditions of sale.

If you need assistance or advice then please do feel free to contact us for clarification.

If you are ready to proceed with your cancellation then please email it to our Operations Department, we usually need confirmation in writing before we can go ahead.
Your Trip
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Jay Hanson
Jay Hanson, Senior Safari Consultant
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