The Safari Experts

Our complaints procedure


We define a complaint as an issue for which the guest is seeking some kind of reimbursement.

If you are not seeking reimbursement then we would ask that you provide your feedback in the usual way, in order that the issues you raise can be viewed by future travellers.

If you are seeking reimbursement then we invite you to email our Operations Department as soon as possible. Ideally you will have made the suppliers in Africa aware of your issues during your trip in order to give them the chance to remedy any problems. It may also be helpful if you have been able to gather supporting evidence, usually in the form of photographs.

We will then attempt to deal with your complaint in the most efficient manner possible.

It is important to note that, where the complaint is against one of our suppliers, we are your agents and will be working on your behalf to reach a satisfactory resolution ... we are very much on the same team.

In the unlikely event that we are unable to reach a conclusion then there is a travel tribunal we can refer to for a judgement, although we are thankfully yet to experience such a situation.

We are here to help, if in doubt please do call.
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Jay Hanson
Jay Hanson, Senior Safari Consultant
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